Shipping policy

Shipping Policy

We aim to get your NuMuti to you as quickly and smoothly as possible.

Orders are typically processed within 1 to 5 business days.

During high demand periods, product launches, or pre-orders, processing times may be slightly longer. If so, we’ll keep you informed.

Orders are not processed or shipped on weekends or public holidays.

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Please note these are estimates and may vary depending on carrier delays or external factors.

We may offer free shipping promotions from time to time. Eligibility will be clearly shown at checkout.

If your order includes a pre-order item, your shipment may be held until all items are available.

Estimated shipping timelines for pre-orders will be communicated at checkout and may be subject to change.

Once your order has shipped, you will receive a confirmation email with tracking details so you can follow your delivery.

Please ensure your shipping details are correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If your order arrives damaged, please contact us within 7 days of delivery with photos and your order number.

If your order is lost in transit, we will work with the carrier to resolve the issue. Replacements or refunds are issued at our discretion.

Due to the nature of our products, we may not be able to ship to certain regions. If this applies, it will be indicated at checkout.

If you have any questions about your shipment, please reach out to us at connect@numuti.com